1. What you pay for
Browsing and contacting sellers is always free. Khazu charges sellers for:
- Listing plans — passes for private sellers and monthly plans for dealerships, each allowing a set number of active listings for a set period;
- Listing sponsorships — placing a listing at the top of search results and on the Home and Listings pages for 7 or 14 days;
- Banner ads — for dealerships only, a banner on the Home and Listings pages for 14 days.
Current prices, listing limits and what each plan includes are shown on our Pricing page and at checkout. All prices are in Emalangeni (SZL, shown as E), and the price you are shown at checkout is the price you pay.
2. Free trials
New accounts get one free trial: 14 days and 1 active listing for private sellers, or 28 days and up to 5 active listings for dealerships. No payment is needed to start. Each person or business may use only one free trial.
You can choose a paid plan during your trial. If you do, you will not be charged until your trial ends — the plan starts on that date, and we will ask you to approve the payment on your phone then.
3. How payment works
We accept payment by MTN Mobile Money (MoMo). Payments are processed for us by RazPay on the MTN MoMo network. When you check out, a payment request is sent to your MoMo number and you approve it on your phone with your own PIN. Khazu never sees or stores your PIN.
Your plan or sponsorship starts once the payment is confirmed. If the payment fails, is declined, or you do not approve it in time, no money is taken and nothing is activated — you can try again.
We email a receipt, with the payment reference, for every successful payment. You can also see your payment history in your dashboard.
4. Plan periods and renewal
Private seller passes last 14 or 28 days. Dealership plans last 30 days. Sponsorships and banner ads last for the number of days shown when you buy them.
Plans do not renew automatically, and we never take a payment without you approving it on your phone. Your dashboard shows when your plan ends, and you can renew or choose a different plan from there. If you don't renew, you cannot post new listings, and we may hide listings above your remaining allowance until you do.
5. Refunds
Because a plan or sponsorship starts working as soon as it is paid for, payments are generally non-refundable, including when you sell your vehicle or remove a listing before the period ends. We will, however, refund you in full if:
- you were charged more than once for the same purchase;
- you were charged but the plan, sponsorship or banner was never activated, and we cannot activate it;
- a technical fault on Khazu's side stopped your listings from being shown for a substantial part of the period you paid for — in which case we may instead extend your plan by the time lost;
- we remove your listing or close your account for a reason that is not your fault.
No refund is due for the unused part of a plan if we suspend or close your account because you broke our Terms of Use, for example by posting a fraudulent or misleading listing.
Nothing in this policy limits any right to a refund you have under the consumer protection laws of Eswatini.
6. How to ask for a refund
Contact us within 14 days of the payment with your payment reference and the reason for your request. Email info@khazu.co.sz, call +268 2400 0000, or write to us in Mbabane, Eswatini. We aim to respond within 5 business days. Approved refunds are paid back to the MoMo number the payment came from, normally within 10 business days.
7. Price changes
We may change our prices. A change never affects a plan you have already paid for — it applies from your next purchase or renewal, and we will show you the new price before you pay.
8. Contact us
Billing questions? Email info@khazu.co.sz, call +268 2400 0000, or write to us in Mbabane, Eswatini.